Help Desk

Frequently asked questions.

  • What does my membership include?

    Overnight Bikes member enjoy one day bicycle shipping to any destination in the United States via FedEx Priority Overnight service for just $99 per shipment.*

    We do not offer packing, scheduled pickups or insurance services. Members are responsible for making these arrangements.

    See Membership page for details.

  • What is an oversize package?

    Bike boxes or travel cases cannot exceed 130-inches Length + Girth to qualify for $99 flat rate shipping. Oversize packages range from 131-165 inches L + G. Oversize packages will receive an exclusive member discount and also ship via FedEx Priority Overnight service.

    Packages larger than 165-inches L + G exceed maximum allowable shipping dimensions.

    Please note:

    Length = The longest edge of the box/case
    Girth = (2W + 2H)

  • What if my package is oversized?

    Oversize packages range from 131-165 inches L + G and do not qualify for our $99 flat rate. Oversize packages will receive an exclusive member discount and also ship via FedEx Priority Overnight service.

  • When will my bike arrive after I ship it?

    FedEx Priority Overnight service has a one business day transit. This means most packages tendered to FedEx by 4:30pm M-F will be delivered the next business day by 10:30am.

    For example, if you ship a bicycle on Thursday you can expect it to be delivered Friday morning. Packages tendered to FedEx on Friday will be delivered Monday morning.

    Saturday and Sunday do not count as business days.

  • Where can I buy a bicycle shipping box?

    FedEx carries a bicycle shipping box that qualifies for our $99 flat rate shipping (i.e., total dimensions ≤ 130-inches Length + Girth). FedEx Office will also securely pack your bicycle on your behalf.

    The ShipBikes.com eBikeShipper™ (model K9988) as well as the BikeFlights (blue coroplast box) each measure 43 x 11 x 32 inches and meet FedEx domestic size restrictions as well our 130-inch shipping size limit for flat rate service.

  • Which bicycle travel cases are allowed?

    Bike boxes, travel cases and bags must not exceed 130-inches Length + Girth to qualify for $99 flat rate shipping. The SBT Serfas® Bike Transport Case, SBC Serfas® Bike Case, Thule® RoundTrip Sport and Trico® Iron Case are examples of qualifying heavy-duty travel cases for road, mountain or cyclocross bikes.

    Bike boxes, travel cases and bags ranging from 131-inches to 165-inches Length + Girth will incur an oversize surcharge. Packages larger than 165-inches Length + Girth exceed maximum allowable dimensions.

    Refer to each manufacturers technical specifications to ensure compatibility with your bicycle make and model.

  • Will FedEx Office pack my bicycle for me?

    FedEx Office will pack your bicycle on your behalf. Ask your local FedEx Office staff what they require from you (e.g., you may be required to remove the handlebars and pedals).

    It is your responsibility to verify that the bike box FedEx uses does not exceed 130-inches Length + Girth, otherwise, you will not qualify for our $99 flat rate shipping and you will be responsible to pay the oversize surcharge charge applied by FedEx.

  • Will my local bike shop pack my bicycle for me?

    Most local bike shops will pack your bicycle and schedule a FedEx pickup on your behalf. Simply provide your prepaid FedEx shipping label.

    It is your responsibility to verify that the bike box used does not exceed 130-inches Length + Girth, otherwise, you will not qualify for our $99 flat rate shipping and you will be responsible to pay the oversize surcharge charge applied by FedEx.

    Let your bike shop know that Girth = (2W + 2H). For example, 43″L + 11″W + 32″H = 129-inches L + G and does qualify for our $99 flat rate shipping.  However, 45″L + 11″W + 32″H = 131-inches L + G and does not qualify for our $99 flat rate shipping and will, therefore, incur an oversize surcharge.

    Alternatively, FedEx Office also offers packing services.

  • What type of bicycle(s) can I ship with Overnight Bikes?

    You may ship road, cyclocross, mountain, triathlon and BMX bikes as long as total dimensions do not exceed 130-inches L + G when packed in a bicycle shipping box, travel case or bag.

    Packages ranging from 131-inches to 165-inches Length + Girth will incur an oversize surcharge. Packages larger than 165-inches Length + Girth exceed maximum allowable dimensions.

    You may not ship an electric bike.

  • What if my bike gets damaged or lost during shipping?

    If your bike has been lost or damaged, contact your insurance carrier to file a claim. Please contact our support team within one week of your shipment. We will initiate an investigation with FedEx on your behalf and provide you updates, which you may provide to your insurance carrier to process your claim.

    Please note, neither Overnight Bikes nor FedEx offer insurance coverage of any kind. To limit risk exposure due to loss or damage that may occur in transit (or during your ride), we encourage all members to transfer risk to a third-party insurance provider (e.g., Velosurance) who covers your bike for full replacement value with no depreciation.

  • Does Overnight Bikes offer pickup service?

    We do not offer scheduled pickups at this time. 

  • Is there a cost to make changes to a shipment?

    There is no cost to make changes or cancel your shipment before it is shipped. However, if you specify a re-route or address change after your bike has been shipped you will be charged a $15 fee. Please contact our support team to request changes.

    Reroutes/changes may delay delivery by 1-2 business days.

  • What if I have to cancel my shipment?

    Contact our support team for a full refund on your unused shipment up to 30 days after your purchase date. A shipment may not be cancelled after it has been received by FedEx.

  • Does Overnight Bikes support international shipments?

    We ship to any destination in the contiguous United States, including Hawaii and Alaska. We do not offer international shipping at this time.

  • Does Overnight Bikes offer group discounts?

    We're happy to offer your group a discount. Contact us to discuss details. Discounts vary by group size.

  • Who should I contact if I need help?

    Use our support form on this page to contact us. Do not contact FedEx directly as the carrier’s general customer service department may not have access to orders in our system. Our team will be happy to contact FedEx on your behalf, if necessary.

Have a question? Need support?

Browse our list of FAQs for answers to common questions. If you need further assistance, please use the form below to contact us.

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