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Sorry. We ship to any destination in the continental U.S., including Hawaii and Alaska. We do not offer international shipping at this time.

Members receive access to preferred price, flat-rate shipping. All bikes ship FedEx Priority Overnight® service within the United States.

Over 25 bike travel bags and hard cases are pre-approved for our preferred price, flat-rate shipping program. Check the directory for a complete list. If your bike travel bag, case or cardboard box isn't listed, it's still eligible for service if it doesn't exceed our maximum allowable shipping dimensions of 165-inches length + girth.

How to measure:

Length = The longest side
Girth = (2w + 2h)

Shipments over 150 lbs may not be shipped. Up to 75 lbs of shipping weight is included with each shipment. An overweight surcharge applies to shipments over 75 lbs.

FedEx Priority Overnight service offers one business day transit. This means most packages tendered to FedEx by 4:30pm M-F will be delivered the next business day by 10:30am.

 

For example, packages tendered to FedEx on Thursday will be delivered Friday morning. Packages tendered to FedEx on Friday will be delivered Monday morning. Saturday and Sunday do not count as business days.

Sorry, e-bike shipping is not allowed at this time due to FAA regulations governing lithium ion batteries.

If your bike has been lost or damaged, contact your insurance carrier to file a claim. Please contact our support team within one week of your shipment. We will initiate an investigation with FedEx on your behalf and provide you updates, which you may provide to your insurance carrier to process your claim.

 

Please note, neither Overnight Bikes nor FedEx offer insurance coverage of any kind. To limit risk due to loss or damage that may occur in transit (or during your ride), we encourage all members to transfer risk to a third-party insurance provider (e.g., SundaysVelosurance, Spoke) who covers your bike for full replacement value with no depreciation.

We are happy to schedule a FedEx pickup on your behalf. To schedule a pickup, please submit a request. Standard service fee applies ($15)

FedEx classifies some USPS ZIP codes as remote or hard to reach. Remote locations are subject to a surcharge.

Contact our support team for a full refund less 3% payment processing fee on your unused shipment up to 30 days after your purchase date. A shipment may not be cancelled after it has been received by FedEx.

Every bike ships FedEx Priority Overnight® service. However, next day delivery is not guaranteed and reimbursement or refund is not available for delivery delays.

Use our support form to contact us. Do not contact FedEx directly as the carrier’s general customer service department may not have access to orders in our system. If necessary, our team will be happy to contact FedEx on your behalf.