If your bike has been lost or damaged, contact your insurance carrier to file a claim. Please contact our support team within one week of your shipment. We will initiate an investigation with FedEx on your behalf and provide you updates, which you may provide to your insurance carrier to process your claim.
Please note, neither Overnight Bikes nor FedEx offer insurance coverage of any kind. To limit risk exposure due to loss or damage that may occur in transit (or during your ride), we encourage all members to transfer risk to a third-party insurance provider (e.g., Sundays, Velosurance, Spoke) who covers your bike for full replacement value with no depreciation.